Frequently Asked Questions

Everything you need to know about styling your home with Mocka.

What are your standard shipping times and costs?

We offer flat-rate shipping across the country. Standard delivery typically takes 3-7 business days for metro areas and up to 10 business days for regional locations.

Do you offer a warranty on your furniture products?

Yes, all Mocka furniture comes with a 12-month warranty against manufacturing defects to ensure your home remains beautiful and functional.

What is your return policy if I change my mind?

We want you to love your purchase. If you change your mind, you can return items in their original packaging within 30 days for a store credit, excluding shipping costs.

How do I track the progress of my order?

Once your order is dispatched, you will receive an email with a tracking link and a unique code to monitor your delivery in real-time.

Does my furniture arrive pre-assembled?

To keep shipping costs low and ensure safe transport, most of our items are delivered flat-packed with easy-to-follow assembly instructions and all necessary hardware included.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible buy-now-pay-later options including Afterpay and Zip Pay.